Frequently Asked Questions
Everything you need to know about your luxury jewelry experience.
What shipping methods do you offer for high-value items?
We provide complimentary insured shipping on all orders. For security, all high-value packages require an adult signature upon delivery to ensure your jewelry arrives safely.
Can I return or exchange my purchase?
Yes, we offer a 30-day return policy for most items in their original, unworn condition. Custom-made pieces and engraved items are final sale and cannot be returned.
Do you offer professional appraisal services?
Every diamond engagement ring and significant gemstone purchase from Hamilton Jewelers comes with a complimentary retail replacement appraisal for insurance purposes.
How do I care for and clean my jewelry at home?
We recommend using a soft brush and mild soap with warm water for most gemstones. However, we also offer complimentary professional cleaning and inspection services at any of our showroom locations.
Is interest-free financing available?
We provide several flexible payment options, including interest-free financing for qualified buyers through our partnership with Affirm and our private Hamilton Jewelers credit card.
Do you provide ring resizing services?
We offer one complimentary resizing for most engagement rings and bands within the first year of purchase, provided the design allows for adjustment without compromising structural integrity.